Returns and changes

Published prices on the main page are examples for planning. Billing, refunds, and plan changes are handled according to the operator’s agreement and point-of-sale rules.

Cooling-off

Where local consumer rules grant a cooling-off period for distance contracts, those rules apply in addition to any venue policy.

Unused periods

If access is paused for building maintenance, the operator typically communicates make-up options at the desk or by email.

How to request help

Use the contact section with your membership reference if you have one. Keep messages factual so staff can route the ticket.